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	Standard FREE Included as Standard	Premium $149/mo Purchase Now	Business $299/mo Purchase Now	Enterprise $799/mo Purchase Now
Onboarding Support
System design consultation Design suggestions in-line with our product offerings
Initial Operating system installation Install of base ISO, please see website for choice
Managed migration of OS Migration of services to us for non end of life products (cPanel, Windows, Linux)
Managed migration of database Restoration of DB backup/dump
Rack and stack Physical install of machines, patching them (within rack), plugging into power/UPS , providing remote access	$150/hr	$150/hr	$100/hr	$100/hr
Security
Server security hardening Remove bloatware, set up of basic tenable/cloudlfare/crowdstrike monitoring (not managed), running OS updates at request
Managed DDoS protection Standard DDoS protection
Managed Operating system updates We will update OS to most recent version at request
Newer OS installation We will upgrade OS to most recent version at request (You are responsible for ensuring application/data compatibility)
General Management
Server tuning & optimization 4 hours a month at request, review of logs, resource usage, OS configuration
Server tuning & optimization 8 hours a month at request, review of logs, resource usage, OS configuration
cPanel & Plesk support 4 hours a month at request
Apache/Litespeed support 4 hours a month at request
Support with custom apps 8 hours a month at request*
Email Support cPanel and Exchange - Troubleshooting inbound/outbound emails - Blacklisting/Whitelisting, filters, DNS, Restores, Syncing, Forwarding
Database Support Most Major DBs (MySQL, Postgress, MariaDB, MSSQL)
Ad-Hoc/Other Support Non standard support or smart hands, please reach out to us to see if we can support a product not listed	$150/hr	$150/hr	2 hr/month and then $150/hr	2 hr/month and then $150/hr
Overall management
Incident Support Investigation for interruption to services we are providing and supporting
Service Request Support Information for requests around products and services we are providing and supporting	08:00 - 18:00 (AEST/AEDT) 24x7 - Best Efforts	24x7	24x7	24x7
Phone Support Phone support	08:00 - 18:00 (AEST/AEDT) 24x7 - Best Efforts	24x7	24x7	24x7
Dedicated Account Manager Access to a dedicated account manager
Back up and DR
Backups and Restore Support Support for purchased backup product
Network
VPN VPN Setup for IPMI Connection
Public IP Provisioning of public IP
Datacentre
Access to DC 24x7 Escorted access to the datacentre at request (24 hours notice, unless urgent)	Best Efforts
5GN Smart hands (Business Hours) 08:00 - 18:00 (Local to DC), All DCs except Perth & Auckland	$230/hr	$230/hr	$230/hr	$230/hr
5GN Smart hands (After hours) 18:00 - 08:00 (Local to DC), All DCs except Perth & Auckland	$350/hr	$350/hr	$350/hr	$350/hr
5GN Smart hands - Expedite Request 24x7	$200/hr	$200/hr	$200/hr	$200/hr
3rd Party Smart hands Perth (EQ - PE2) & Auckland (Vocus Albany)	$315/hr	$315/hr	$315/hr	$315/hr
24x7 Monitoring of racks and data hall Monitoring of power and cooling on a per rack basis
Monitoring of racks and data hall Patching server to switchport