Professional Services
Management plans and consulting
services for your peace of mind


Our Professional Services are designed to simplify your business’ cloud journey, letting you get back to what you do best. By adding a Professional Services package to your cloud or colocation service, our 24/7 Cloud Engineering team takes charge of monitoring and managing your servers.
VIEW MANAGEMENT PLANS
Network & Hardware FREE We manage your server's hardware and network connection Included as standard |
Security & Uptime $99/mo We monitor your server 24x7 and install OS patches for security Purchase Now |
OS & Applications $199/mo We manage common apps such as cPanel, Plesk & Apache Purchase Now |
Enterprise Security $249/mo We manage your applications. server security & performance Purchase Now |
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Initial Setup & Deployment | ||||
System design consultation |
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Hardware burn-in testing |
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Operating system installation |
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Onboarding support |
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Managed migration |
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Infrastructure & Hardware | ||||
Hardware replacements |
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Hardware monitoring (24x7) |
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Resource monitoring (24x7) |
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Managed backups & DR |
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Network & Routing | ||||
Network support (24x7) |
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Routing support (24x7) |
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Uptime monitoring (24x7) |
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Security & Hardening | ||||
Standard DDoS protection |
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Server security hardening |
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Managed firewall |
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Managed DDoS protection |
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Server Administration | ||||
Operating system updates |
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Server tuning & optimisation |
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cPanel & Plesk support |
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Apache/Litespeed support |
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Support with custom apps |
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Technical Support | ||||
24x7 ticket support (<10 min) |
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Dedicated Account Manager |
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Dedicated Support Engineer |
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Included as standard | ||||
More Professional Services | ||||
Ad-hoc support | $150 / hr | $150 / hr | 2 hours included | 3 hours included |
Custom SLAs available |
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Data compliance consulting |
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POA |
If your organisation does not have system administration expertise in-house, our Professional Services packages provide pro-active monitoring along with guaranteed support when you need it.
Intergrid’s Professional Services are delivered by an expert team with over 50 years of experience in the Australian cloud industry. In particular, our team consists of Red Hat Certified Engineers, AWS Certified Solutions Architects, VMware Certified Professionals and Cisco Certified Network Associates.
In addition, we offer in-house regulatory and data compliance consulting services with a specialist legal team providing support to highly regulated industries in their cloud transformation journey.
Unless a Professional Services package is purchased, all Intergrid services are ‘self-managed’. This means we look after your server’s hardware and its connection to the internet, but you manage all other aspects of your server environment. If you require support with your server’s operating system or third party applications, we are happy to assist although an ad-hoc professional services fee of $150 per hour applies.
Find out more about our services, network and infrastructure with our detailed solution guide and datasheets